International students and transition

International students come to Australian universities not only to obtain a qualification, but also to experience living in another country, another culture and, often, another language environment. They usually come expecting to do well in their studies, integrate with the local community and improve their world knowledge and, possibly, their English language skills. Although they are aware that they may encounter difficulties at first, most international students believe Australians will welcome and assist them.

Unfortunately, these expectations are often not met. They may find it harder to achieve high marks, mix with the local community, improve their English and get timely help than they had anticipated. They may also struggle with settlement issues, such as finding accommodation, and cultural transition issues, including adjusting to the new academic culture. When seeking help from Student Services, international students often report intense feelings of loneliness. Comments such as "Since I came to Australia, I have become a silent person" are not uncommon.

While teaching staff at UWA are often sympathetic to the plight of their international students, it is not always easy to balance their needs and expectations with those of local students and with the broader imperatives of the University. Academics often also wonder how to assist international students and still maintain high standards. Solutions don't necessarily come easily, but helpful steps include:

• appropriate language assessment prior to entry
• bridging and enculturation programmes such as those run by the Centre for English Language Teaching
• best practice in teaching
• timely referral to support services

Academics may not always have much input into what happens prior to student entry, but can ensure best practice teaching and provide students with information about available support services.

Best practice includes:

• varying pace, manner and mode of presentation
• requiring students to participate actively
• using visual aids to reinforce main points
• having web-based lectures and study notes available
• setting up 'study buddy' groups
• providing explicit assessment information
• showing models of excellent student work
• including early assessment tasks with feedback

The best time to refer students to support services is at the beginning of their studies. Referring international students to Learning, Language & Research Skills services will enable them to participate in workshops that focus on academic and English language skills, including writing, reading, critical thinking and grammar. They can converse with a mentor through the Unimentor Scheme. Commencing international postgraduate students can join the Language and Cultural Exchange programme, where they will meet other postgraduate students and staff for regular social interaction and cross-cultural exchange.