FAQs
I cannot login to WebCT
What is my Pheme
Password?
How can I change my Pheme Password? How can I change my PIN if I do not know what it is?
I have changed my Pheme Password, how long will it take to get through
into WebCT?
How do I access WebCT on campus?
How do I access WebCT from home?
When I login to
WebCT I only see a blank screen I see the message "You have not
yet added any courses to myWebCT"
I am logged into WebCT but
cannot see one of my units
I have changed my enrolment
but do not yet have access to the WebCT unit Do I need
to configure my browser?
Is WebCT compatible with both PC
and Mac?
I've installed Windows XP SP2 and I can't view popup windows
in WebCT. What do I do?
Can I use the Firefox browser with
WebCT?
Login Problems
I cannot login to WebCT
Please check the following items
to ensure correct login to WebCT:
- The password being used is your Password. For further information
please see https://www.pheme.uwa.edu.au
- CAPS LOCK is turned off as both your Pheme PersonID and Password are
case sensitive.
- The PersonID being used is your entire student number. For
example 10123451
- Please note that an incorrect Pheme Password is entered 3 times, the
Pheme Authentication Management System will deny access for 30
minutes.
If you are still encountering problems logging in please contact the Student Internet
Support Office located in the Reid library.
What is my Pheme Password?
Please visit https://www.pheme.uwa.edu.au
How can I change my Pheme
Password?
Password change can only be done at https://www.pheme.uwa.edu.au and clicking ont the
"Students" icon.
How can I change my Password if I do not know what it
is?
If you have forgotten your PIN, you will need to contact Student Administration
in person with appropriate identification or by telephone on 6488 2469 or 6488 3834 weekdays
between 8.30am and 4.30 pm WST. Please note, your PIN will not be released via email
or facsimile.
I have changed my Pheme Password how long will it take to get
through into WebCT?
There may be a slight delay of up to 15 minutes for your WebCT
password to change.
Access Problems
How do I access WebCT on campus?
From one of the
computing labs on campus use Internet Explorer or Netscape to go to http://webct.uwa.edu.au to access WebCT's homepage.
Login using your student number and PIN.
How do I access WebCT from home?To access WebCT
from home you must have established an account with an Internet Service Provider
(ISP). Once you have connected through your service provider, use Internet Explorer or
Netscape to go to http://webct.uwa.edu.au to
access WebCT's homepage. Login using your student number and PIN.
When I login to WebCT I only get a blank screenAfter
entering your login information and clicking on the login button a blank screen displays.
You may have spyware, adware or a pop-up blocker installed on your machine. There are
websites and software available that may detect these problems; we recommend going
to one of the two websites listed below and follow the directions for detection. NOTE:
you must have administrative rights on your computer to remove these programs.
1) http://www.popup-killer-review.com/r
undetect.htm
2) http://www.doxdesk.com/parasite/
I see the message "You have not yet added any courses to
myWebCT"
This message means you do not yet have access to any WebCT units.
UWA students cannot add courses themselves. UWA students are automatically added to
WebCT units each semester according to their current enrolment, this takes place at the
beginning of each semester. If the semester has begun and you still receive this
message please confirm your current enrolment using the Student Access system, noting that
enrolment changes may not appear immediately in WebCT. Contact your unit coordinator for
approval of access outside regular semester dates.
I am logged into WebCT but cannot see one of
my units
Only enrolled students will be loaded into WebCT units, there may be a
delay with enrolment changes. Please confirm your current enrolment using the Student Access system. If you are
listed in the Student Access system but still cannot see the WebCT unit,
contact your unit coordinator for immediate access.
I have changed my enrolment but do not yet have access
to the WebCT course
There may be a delay of up to 24 hours for
WebCT to recognise the change in enrolment. If access to the course is required in
a more timely manner please see the unit coordinator.
Technical Problems
Do I need to configure my browser?Yes. WebCT
does not support all browsers. To find out whether your browser is supported go
to:
http://www.webct.
com/exchange/viewpage?name=exchange_browser_tuneup
Is WebCT compatible with both PC and Mac?
Yes. WebCT
is online and accessed only through a browser compatible to your computer. It is possible
for files within your courses to be system specific, in this case please contact your unit
coordinator.
I've installed Windows XP SP2 and can't view popup
windows. What do I do?
The new Windows XP Service Pack (SP2) includes a popup
blocker. This feature can potentially cause problems with WebCT. If you've installed
the new service pack and are having problems with popup windows in some of WebCT's
tools/features, such as Discussion Boards, Mail or Quizzes go to: http://www.students.webct.uwa.
edu.au/faq/windowsxp_sp2
Can I use the Firefox Browser
with WebCT?The Mozilla Firefox browser is not a supported WebCT browser and so we
recommend that you use an alternative supported browser to access WebCT.
That being
said, many users prefer Firefox and have been able to successfully use it to access WebCT
without any hinderances. However, two new security flaws have been discovered in Firefox
browser version 1.0.3 and below. We recommend that you use an alternative browser until a
patch addressing these flaws is released from Mozilla.
The Mozilla Foundation has made changes to our update servers that will protect users
from this arbitrary code execution exploit. Users who have added other extensions or theme
sites to the software installation whitelist should remove them until a fixed version of
Firefox is avalibale.
- Select the "Option" dialog from the "Tools" menu
- Select the "Web Features" icon
- Click the "Allow Sites" button on the same line as the "Allowed web
sites to install software" checkbox
- Click the "Remove All Sites" button
- Click "OK"
To prevent the script injection exploit from stealing cookies or other sensitive data,
disable Javascript before visiting untrustworthy sites. In Firefox:
- Select "Options" from the "Tools" menu
- Select the "Web Features" icon
- Uncheck the "Enabled Javascript checkbox
- Click "OK"
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