WebCT Student Support

FAQs

I cannot login to WebCT
What is my Pheme Password?
How can I change my Pheme Password?
I have changed my Pheme Password, how long will it take to get through into WebCT?
How do I access WebCT on campus?
How do I access WebCT from home?
When I login to WebCT I only see a blank screen I see the message "You have not yet added any courses to myWebCT"
I am logged into WebCT but cannot see one of my units
I have changed my enrolment but do not yet have access to the WebCT unit Do I need to configure my browser?
Is WebCT compatible with both PC and Mac?
I've installed Windows XP SP2 and I can't view popup windows in WebCT. What do I do?
Can I use the Firefox browser with WebCT?

Login Problems

I cannot login to WebCT
Please check the following items to ensure correct login to WebCT:

The password being used is your Password. For further information please see https://www.pheme.uwa.edu.au
CAPS LOCK is turned off as both your Pheme PersonID and Password are case sensitive.
The PersonID being used is your entire student number. For example 10123451
Please note that an incorrect Pheme Password is entered 3 times, the Pheme Authentication Management System will deny access for 30 minutes.

If you are still encountering problems logging in please contact the Student Internet Support Office located in the Reid library.

What is my Pheme Password?
Please visit https://www.pheme.uwa.edu.au

How can I change my Pheme Password?
Password change can only be done at https://www.pheme.uwa.edu.au and clicking ont the "Students" icon.

I have changed my Pheme Password how long will it take to get through into WebCT?
There may be a slight delay of up to 15 minutes for your WebCT password to change.

Access Problems

How do I access WebCT on campus?
From one of the computing labs on campus use Internet Explorer or Netscape to go to http://webct.uwa.edu.au to access WebCT's homepage. Login using your student number and PIN.

How do I access WebCT from home?To access WebCT from home you must have established an account with an Internet Service Provider (ISP). Once you have connected through your service provider, use Internet Explorer or Netscape to go to http://webct.uwa.edu.au to access WebCT's homepage. Login using your student number and PIN.

When I login to WebCT I only get a blank screenAfter entering your login information and clicking on the login button a blank screen displays. You may have spyware, adware or a pop-up blocker installed on your machine. There are websites and software available that may detect these problems; we recommend going to one of the two websites listed below and follow the directions for detection. NOTE: you must have administrative rights on your computer to remove these programs.
1) http://www.popup-killer-review.com/r undetect.htm
2) http://www.doxdesk.com/parasite/

I see the message "You have not yet added any courses to myWebCT"
This message means you do not yet have access to any WebCT units. UWA students cannot add courses themselves. UWA students are automatically added to WebCT units each semester according to their current enrolment, this takes place at the beginning of each semester. If the semester has begun and you still receive this message please confirm your current enrolment using the Student Access system, noting that enrolment changes may not appear immediately in WebCT. Contact your unit coordinator for approval of access outside regular semester dates.

I am logged into WebCT but cannot see one of my units
Only enrolled students will be loaded into WebCT units, there may be a delay with enrolment changes. Please confirm your current enrolment using the Student Access system. If you are listed in the Student Access system but still cannot see the WebCT unit, contact your unit coordinator for immediate access.

I have changed my enrolment but do not yet have access to the WebCT course
There may be a delay of up to 24 hours for WebCT to recognise the change in enrolment. If access to the course is required in a more timely manner please see the unit coordinator.

Technical Problems

Do I need to configure my browser?Yes. WebCT does not support all browsers. To find out whether your browser is supported go to:
http://www.webct. com/exchange/viewpage?name=exchange_browser_tuneup

Is WebCT compatible with both PC and Mac?
Yes. WebCT is online and accessed only through a browser compatible to your computer. It is possible for files within your courses to be system specific, in this case please contact your unit coordinator.

I've installed Windows XP SP2 and can't view popup windows. What do I do?
The new Windows XP Service Pack (SP2) includes a popup blocker. This feature can potentially cause problems with WebCT. If you've installed the new service pack and are having problems with popup windows in some of WebCT's tools/features, such as Discussion Boards, Mail or Quizzes go to: http://www.students.webct.uwa. edu.au/faq/windowsxp_sp2

Can I use the Firefox Browser with WebCT?The Mozilla Firefox browser is not a supported WebCT browser and so we recommend that you use an alternative supported browser to access WebCT.

That being said, many users prefer Firefox and have been able to successfully use it to access WebCT without any hinderances. However, two new security flaws have been discovered in Firefox browser version 1.0.3 and below. We recommend that you use an alternative browser until a patch addressing these flaws is released from Mozilla.

http://www.mozilla.org/secur ity/announce/mfsa2005-42html]

The Mozilla Foundation has made changes to our update servers that will protect users from this arbitrary code execution exploit. Users who have added other extensions or theme sites to the software installation whitelist should remove them until a fixed version of Firefox is avalibale.

Select the "Option" dialog from the "Tools" menu
Select the "Web Features" icon
Click the "Allow Sites" button on the same line as the "Allowed web sites to install software" checkbox
Click the "Remove All Sites" button
Click "OK"

To prevent the script injection exploit from stealing cookies or other sensitive data, disable Javascript before visiting untrustworthy sites. In Firefox: